Building AI Agents
Susara van den Heever
Presentation3 June 2026 · CopenhagenInnovation Culture & Leadership
Susara van den HeeverDirector of AI, Google Cloud EMEA · Google
VideoSlides · 31
Susara van den Heever will share her learnings from having supported 100s of customers and partners in achieving success with Agentic AI in production, at scale and safely, specifically:
The importance of identifying the "why": defining the right problem to solve, assessing costs versus benefits, and securing buy-in from the C-level
Common challenges that can trip up AI endeavors, and how to address them, including user adoption, data access and handling, security, and sovereignty requirements
Observability and governance to achieve continued success at scale
Industry-specific use cases that deliver measurable ROI
